Question 1

How do billing and payments work?

Accepted Answer

All engagements are prepaid. You’ll receive a digital invoice with clear deliverables and start dates. Retainers renew monthly unless paused or adjusted.

Question 2

What happens to unused hours?

Accepted Answer

Unused hours roll over for one month on active retainers. After that, they expire to keep scheduling predictable and capacity fair across clients.

Question 3

Can we start with a smaller engagement?

Accepted Answer

Yes. Our day rate is designed for exactly that — a one-day sprint to test collaboration, solve a specific problem, or scope a larger project.

Question 4

Do you offer nonprofit or mission-driven pricing?

Accepted Answer

Yes. Registered 501(c)(3) organizations receive 20% reduced rates on retainers and custom projects.

Question 5

Can we pay per hour instead of in blocks?

Accepted Answer

No. All work is booked in day, retainer, or project formats to keep scheduling efficient and results focused.

Question 6

Do you work with international clients?

Accepted Answer

Yes. We work globally and accept international payments. Invoices are issued in USD unless otherwise agreed.

Question 7

What if a project requires more time than expected?

Accepted Answer

We’ll flag it early and adjust the scope or hours before additional work begins — no surprise invoices.

Question 8

How far in advance should I book?

Accepted Answer

We typically book 2–3 weeks in advance. Retainer clients receive priority scheduling for ongoing work.

Question 9

What’s the typical turnaround time for custom projects?

Accepted Answer

Most scoped projects range from 4–8 weeks, depending on complexity and client response time.

Question 10

Can you collaborate with my existing team or vendors?

Accepted Answer

Absolutely. We often embed alongside in-house teams or partner agencies to handle AI, ops, or technical delivery.